Management

Management Phase

After the optimisation phase, we provide continuous management to ensure that everything works together smoothly and effectively. We work proactively to ensure that performance stays at peak levels, monitor the utilisation rates of your output devices and carry out a constant cost control.

Ensuring efficiency is maintained we conduct regular reporting to management and continuous improvements to meet your changing needs. So even in the management phase we will continue to assess and optimise, making sure your output infrastructure continues to adapt to the changes in your company.

Services include:

• Remote Support: remote monitoring and diagnosis of the entire output environment including device status, maintenance, contract terms and duration, use of consumables etc.
• Help Desk:
fast, friendly and efficient support by our team of specialists
• Preventive Maintenance: proactive maintenance service for all brands
• Supplies Management: proactive service for “always on time” delivery of consumables such as paper and toner
• Returns Management: management and organisation of hardware return at the end of the leasing contract
• On-site Service: the supply of trained personnel to work on-site if the need arises
• Asset Management: management of leasing and purchase contracts, contract terms, etc
• Web-based Reporting: fast and efficient reporting via the internet
• Account Management: consolidated handling of costs and bills for maintenance, repair, leasing and consumables

Additional Benefits:

• Service Level Agreements: ensure clarity and safety on all issues of performance and delivery timings
• Flexible Payment Options: billing structure can be adapted to meet individual corporate demands and preferences
• Multi-vendor Support: support for all brands of document output hardware
• European-wide Offer: KYOCERA MDS can also be used across international borders