FULL SUPPORT, EXCEEDING YOUR EXPECTATIONS

3 KEY FACTORS TO SUCCESS:

1. INFORMATION AND COMMUNICATION

The quality of the information you receive is vital for the successful implementation of your projects. We have developed customised communication and information platforms to ensure that the deployment of the products, solutions and services you purchase from us, across EMEA or worldwide, is implemented effectively according to your requirements.

Our EMEA Key Account Team will not only assist you on all project-related matters, but will ensure that the process is well-managed overall. The team will give you regular updates to keep you well-informed of the status at all times. This will be achieved through the conduct of on-site visits and the use of modern communication means.

2. SOLUTIONS

KYOCERA offers you a wide range of output software solutions, improving your document output efficiency while ensuring secure access, as well as providing you with the necessary management tools to improve productivity, support cost reduction and give you clear output transparency per user.

Key advantages of KYOCERA Document Solutions solutions are: improved system integration, advanced usability, tailor-made functionality matching your individual requirements and the reduction of the Total Cost of Ownership (TCO).

3. SERVICE

The proper installation and running of your products is key to your success. KYOCERA Document Solutions and its service partners have more than 5,000 technicians throughout EMEA that are dedicated to you and your business, ensuring regular maintenance of your products.

Furthermore, all KYOCERA Document Solutions products have an integrated alarm system, informing the local technicians via e-mail about issues if a device is low on toner or in the event of a system failure. This capability can be activated for all network devices.
KYOCERA Document Solutionsalso offers a number of unified services (Service Level Agreements) on a pan-EMEA and worldwide basis, simplifying operational processes country by country.

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An excellent example is our Key Account Extranet that depicts the status of worldwide projects. The tool allows you to access all relevant tender information such as product details, pricing, agreed service levels and a download section for drivers. All contacts are listed and ownerships and responsibilities are easily determined.