Case Study Mercator

Industry: Retail

The Challenge:

Employing more than 20,000 people in seven countries, this company was using many different brands of printers and MFPs in their numerous offices. Having grown through takeovers, the company had to combine different IT infrastructures. There was no control over document output costs nor was there any workflow monitoring so that documents were scanned and distributed without any supervision. Service costs as well as the expenses related to the procurement and distribution of consumables were unacceptably high and there was an enormous stock of many different toners.

The Results:

• 40% saving on document production costs on average.
• Greater efficiency thanks to optimized fleet with fewer devices.
• Unified consumables and supplies management (single point of contact).
• Transparent document workflow and monitoring of device usage.