Kyocera analysed the challenges with the current vendor and created a tailored solution for Arcadis. This included a fully customisable MFP user interface powered by KYOCERA Net Manager, Advanced OCR powered by ScannerVision and a remote maintenance-enabled fleet with firmware upgrades as part of KYOCERA Fleet Services.
Arcadis is a leading global Design & Consultancy firm for natural and built assets. It advises clients on how to deliver exceptional andsustainable outcomes throughout the asset lifecycle by applying market sector insights and collective design, consultancy, engineering, project and management services.
Founded in 1868, the company is based in Amsterdam, and has 27,000 employees spread across 70 countries worldwide, generating 3.3 billion € in revenues. The scope of the current case study is the Middle East region, specifically the offces located in Qatar and Oman.
experienced with an increase in print volumes of the customer's print jobs.
and delays to the agreed service level agreement and legacy devices with limited features and sub-optimal performance.
with users sending jobs regardless of the machine condition, resulting in unattended documents at the device tray.
as a result of empty toner cartridges and used consumable items thrown in the trash.
due to Solution as a Service (SaaS) business model flexibility, enabling Arcadis to pay less when printing more.
due to an integrated solution with a single touch of the panel & device management system with "just-in-time" service.
with real time device monitoring, ensuring documents are only released upon authentication & when the devices are ready.
due to long life parts and high yield consumables, environmentally friendly collection and disposal service.
“In 25 years of working with various printing service providers, I have never experienced the ease and efficiency I recently did with Kyocera. Undoubtedly, they are ahead of the game with their new products and software. A huge advantage is in the human touch when it comes to service, and the ability to turn things around quickly – even exceeding expectations. The Kyocera team are friendly and easy to talk to, and really worked together with us on this project. If our requests were out of their standard, Kyocera tried their best to include it within the scope. I cannot recommend them highly enough.”
Ghassan Alnajjar, Middle East Business Enablement & IT Director
Kyocera’s solution was to streamline and right-size the fleet to include TASKalfa 8052ci & 6052ci fully equiped with Single Pass Document Feeders, Banner Printing and Booklet Finishers together with Stapling and Punching. The three year comprehensive contract also included KYOCERA Net Manager, KYOCERA Fleet Services and ScannerVision to deliver the following benefits to the Arcadis management, IT team and end users: